As a follow-up to our previous Service Notification System (SNS) message, we wish to bring to your attention an important addition to the guidelines regarding Trellix Intelligent Sandbox (TIS) / Advanced Threat Defense (ATD) upgrades certificate expiration documented in KB96768 - Multiple issues in Intelligent Sandbox/Advanced Threat Defense due to internal certificate expiration.
Important Clause Addition:
WARNING: Please refrain from proceeding with the TIS / ATD upgrades until the certificate expiry issue, as detailed in KB96768 - Multiple issues in Intelligent Sandbox/Advanced Threat Defense due to internal certificate expiration, is fully resolved. We strongly advise against upgrading before addressing this issue, as it may result in database corruption and system instability.
WARNING: Please refrain from proceeding with the TIS / ATD upgrades until the certificate expiry issue, as detailed in KB96768 - Multiple issues in Intelligent Sandbox/Advanced Threat Defense due to internal certificate expiration, is fully resolved. We strongly advise against upgrading before addressing this issue, as it may result in database corruption and system instability.
We recognize the urgency of upgrades, but it's essential to resolve the certificate expiration issue prior to any upgrade, as this is critical for maintaining your system's stability.