We are reaching out to provide guidance on an issue similar to one encountered earlier this year, where GAM updates started failing unexpectedly. Specifically, GAM versions after version 8544 began failing to initialize on Trellix Intelligent Sandbox.
To address this situation, we recommend the following actions:
- For air-gapped environments:
If the GAM engine is functioning properly in your environment, we advise not updating to the latest DAT versions to avoid potential disruptions. This is a short-term precaution while we explore a more robust solution.
- Prioritize integrated products' GAM deployments:
For customers using Intrusion Prevention System or Skyhigh Web Gateway, we recommend prioritizing GAM updates on these products as updates are still working on these products.
- Impact on functionality:
Sandbox analysis and other static engines will continue to operate as expected even if GAM is not working.
We are actively working on a long-term solution/workaround to minimize the impact of these updates.