Hello Trellix Helix Customers,
We would like to inform you of scheduled maintenance for Trellix Helix aimed at improving infrastructure. No action is required from your side; however, please review the maintenance schedule below, as brief disruptions of Helix services may occur during these times.
Note: The planned maintenance windows will occur at the dates and times indicated for your Helix tenant’s data center location.
What is happening
Several backend services will be upgraded to the latest version. During the scheduled maintenance window and shortly after the upgrade, you may experience delays of up to 120 minutes in indexing/search operations and up to 30 minutes in event ingestion.
Maintenance schedule by region
- Sydney
- May 28 from 16:00 to 22:00 UTC
- May 29 from 16:00 to 22:00 UTC
- Northern Virginia
- May 30 from 03:00 to 09:00 UTC
- June 04 from 03:00 to 09:00 UTC
- Oregon
- May 31 from 03:00 to 09:00 UTC
- May 31 from 16:00 to 22:00 UTC
- FrankFurt
- June 02 from 16:00 to 22:00 UTC
- June 02 from 21:00 to June 03, 03:00 UTC
- Tokyo
- June 04 from 17:30 to 23:30 UTC
- June 05 from 17:30 to 23:30 UTC
- Singapore
- June 06 from 16:00 to 22:00 UTC
- Canada
- June 07 from 03:00 to 09:00 UTC
- June 07 from 17:00 to 23:00 UTC
We appreciate your understanding as we improve your Helix experience.