The healthcare sector, perhaps more than any other, needs to scrutinize the balance between data utility and data privacy. Healthcare organizations must manage large amounts of sensitive data while complying with stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). For IT teams seeking to implement AI-augmented service management, that responsibility weighs heavily.
A notable recent incident involved over four million customers affected by a data breach at Blue Cross Blue Shield, where Google Analytics had been configured in a manner that allowed member data to be shared with Google Ads, likely including protected health information.
Forward-looking IT leaders want to take advantage of advanced IT service management capabilities to improve operational efficiency, including emerging AI applications. But to avoid becoming the latest headline, they also need the highest standards of data protection. In this article, we’ll go into how Ivanti integrates with Protecto to do just that.
Where healthcare compliance and AI intersect
The myriad regulations that healthcare organizations must follow (HIPAA, GDPR, CCPA and others) are designed to protect patient data and ensure that it is handled securely and ethically. Data security and privacy are fundamental aspects of patient trust, and noncompliance can result in significant fines and legal actions.
At the same time, AI and ML technologies require access to large datasets – data that may include sensitive information that is subject to these stringent requirements. To add another layer of complexity, healthcare organizations are often large and complex, with multiple departments and locations, which means any data privacy solutions need to be able to scale without compromising performance.
Healthcare requirements for ITSM
IT organizations that want to take advantage of advanced ITSM use cases without fear of compromising data privacy have specific requirements – requirements that the integration between Ivanti Neurons for ITSM and Protecto deliver.
Data masking
Intelligent data masking identifies and masks sensitive information such as PII and PHI. This lets AI agents operate on data without exposing sensitive elements, preventing data leaks and reducing misuse. Additionally, data masking ensures that the context and utility of the information remain intact, enabling effective analysis and decision-making.
Role-based access controls
Role-based access controls and policy-driven unmasking ensure data is only accessed by authorized users with appropriate roles. Only users with the necessary permissions can access or unmask sensitive data.
Audit trails
To comply with regulations, healthcare organizations need a comprehensive audit trail of how sensitive data is accessed, used and protected. Detailed logs simplify compliance workflows and support regulatory audits.
Seamless integration
Protecto integrates with Ivanti APIs, which allows existing processes to remain uninterrupted – and for IT teams to deliver the best possible service – adding a layer of protection without disrupting operations.
Scale
A single instance of Protecto can support over 3,000 tenants, safeguarding the data of millions of users. It can handle large-scale deployments while maintaining operational resilience, making it a reliable choice for AI initiatives.
Ivanti and Protecto’s partnership
The partnership between Ivanti and Protecto brings immense value to Ivanti customers in highly regulated sectors with heightened data privacy concerns.
Already available features such as custom masking policies, on-premises and private cloud alternatives, and improved audit logs and reports ensure customers can meet compliance requirements with confidence.
- Our commitment to research and development in AI, machine learning and data protection mean customers will always be at the forefront of managing large-scale datasets.
- Our work with healthcare organizations, regulatory bodies and technology partners helps customers put in place practical data protection solutions without compromising IT efficiency.
Combining Ivanti Neurons for ITSM with advanced data security and privacy features ensures that our customers’ ITSM operations are both efficient and compliant with the most stringent guidelines, whether they’re in the healthcare industry or any other highly regulated field.
Ivanti’s partner ecosystem
Ivanti works with a wide range of technology partners like Protecto to help customers make the most of their investment in Ivanti solutions. To learn more, visit the Ivanti Partner Markeplace.