Hello Trellix Helix Customers,
We would like to inform you of the scheduled maintenance for Trellix Helix aimed at improving infrastructure. No action is required from your side; however, please review the maintenance schedule below, as brief disruptions of Helix services may occur during these times.
Note: The planned maintenance windows will occur at the dates and times indicated for your Helix tenant’s data center location.
What is happening
- Global impact - June 22, 2025
From 03:30 to 04:30 UTC, customers in all regions may experience a delay of up to 30 minutes in event processing. Events ingested during this time will be queued and processed once the maintenance is complete. - Several backend services will be optimized. During the scheduled maintenance window and shortly after the upgrade, you may experience delays of up to 30 minutes in indexing/search operations.
Maintenance schedule by region
- Sydney
- June 25 from 11:30 to 19:30 UTC
- June 26 from 11:30 to 19:30 UTC
- Singapore
- June 27 from 11:30 to 19:30 UTC
- Northern Virginia
- June 30 from 06:30 to 14:30 UTC
- July 01 from 06:30 to 14:30 UTC
- Frankfurt
- July 02 from 04:30 to 14:30 UTC
- July 03 from 04:30 to 14:30 UTC
- Tokyo
- July 04 from 11:30 to 19:30 UTC
- Oregon
- July 07 from 04:30 to 14:30 UTC
- July 08 from 04:30 to 14:30 UTC
- July 09 from 04:30 to 14:30 UTC
- July 10 from 04:30 to 14:30 UTC
- Canada
- July 11 from 04:30 to 14:30 UTC
We appreciate your understanding as we improve your Helix experience.