Service Impacted: EDR Functionalities
Dear Valued Customer,
This notification is to inform you of a scheduled maintenance window for an essential upgrade to our EDR SaaS infrastructure. This upgrade is critical to enhance the performance, scalability, and reliability of our EDR services, ensuring we continue to provide you with a robust security solution.
Maintenance Details
Schedule Details
| Data Center Location | Date | Time Window |
| Sydney data center | 02nd July, 2025 | 09:00 AM - 01:00 PM UTC+1 |
| Canada data center | 03rd July, 2025 | 01:30 AM - 05:30 AM UTC+1 |
| Asia Pacific South data center | 03rd July, 2025 | 02:00 PM - 06:00 PM UTC+1 |
| Frankfurt data center | 07th July, 2025 | 01:30 AM - 06:30 AM UTC+1 |
| US-West data center | 08th July, 2025 | 01:30 AM - 06:30 AM UTC+1 |
| US-East data center | 09th July, 2025 | 01:30 AM - 06:30 AM UTC+1 |
Service Impact: During the deployment of this upgrade, certain EDR functionalities will experience temporary disruption.
Affected Features:
- Environment UI Access: You may be temporarily unable to log in to your EDR environment via the User Interface (UI).
- Telemetry Processing: Telemetry data transmission to the EDR backend may be delayed. As a result you may notice unavailability of the following features for a limited time:
- EDR Monitoring
- Device Search
- Historical Search
- Security Coverage: Please be assured that your deployed EDR Clients will continue to operate and collect data locally during this period. However, the transmission and processing of this data in the backend will be affected as noted above. There would be no loss of data due to this maintenance activity.
We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this necessary maintenance may cause. Our team is committed to completing this upgrade as efficiently as possible to minimize impact.