Dear Valued Customer
This notification is to inform you of a scheduled maintenance window for an essential upgrade to our Endpoint Detection and Response (EDR) SaaS infrastructure. This upgrade is critical to enhance the performance, scalability, and reliability of our EDR services, ensuring we continue to provide you with a robust security solution.
Maintenance Schedule Details
| Data Center | Day and Time Window | Expected Maintenance Time |
| Sydney | Monday Aug 4th, 9.30am GMT + 1 | 90 Minutes |
| Canada | Tuesday Aug 5th, 5.00am GMT + 1 | 90 Minutes |
| Asia Pacific South (Mumbai) | Wednesday Aug 6th, 1.30pm GMT + 1 | 90 Minutes |
| Frankfurt | Thursday Aug 7th, 4.00am GMT + 1 | 120 Minutes |
| US-West | Saturday Aug 9th, 7.00am GMT + 1 | 120 Minutes |
| US-East | Sunday Aug 10th, 6.00am GMT + 1 | 120 Minutes |
Service Impact
During the deployment of this upgrade, certain EDR functionalities will experience temporary disruption.
Affected Features
Telemetry Processing: Telemetry data transmission to the EDR backend may be delayed. As a result you may notice unavailability of the following features for a limited time:
- EDR Monitoring
- Device Search
- Historical Search
- Alerting
Security Coverage
Please be assured that your deployed EDR Clients will continue to operate and collect data locally during this period. However, the transmission and processing of this data in the backend will be affected as noted above. There would be no loss of data due to this maintenance activity.
We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this necessary maintenance may cause. Our team is committed to completing this upgrade as efficiently as possible to minimize impact.