Hello Trellix Helix Customers,
We’d like to inform you of scheduled maintenance for Trellix Helix aimed at improving the services and infrastructure. No action is required from your side. However, please be aware that brief disruptions to Helix services may occur during the times listed below.
Maintenance Schedule
- Global Impact - Aug 24, 2025
- Time: 03:30 to 04:30 UTC
- Impact: During this window, customers in all regions may experience a delay of up to 60 minutes in event processing. All events ingested will be queued and processed once the maintenance is complete.
- Regional Optimization - Aug 24 from 17:00 to Aug 25, 05:00 UTC
- Time: Aug 24 from 17:00 to Aug 25, 05:00 UTC
- Impact: Several backend services will be optimized. During this maintenance, Helix may be temporarily unavailable or you may experience disruptions for up to 20 minutes.
We appreciate your understanding as we enhance your Helix experience.