Service impacted: Endpoint Detection and Response (EDR) functionalities
Dear Valued Customer
This notification is to inform you of a scheduled maintenance window for an essential upgrade to our Trellix EDR SaaS infrastructure. This upgrade is critical to enhance the performance, scalability, and reliability of our EDR services, ensuring we continue to provide you with a robust security solution.
Maintenance details
Schedule details
Data Center Location Date Time Window Sydney September 8, 2025 8:30–10:30 a.m. UTC Canada September 9, 2025 4:00–6:00 a.m. UTC Asia Pacific South (Mumbai) September 10, 2025 2:30–5:30 p.m. UTC Frankfurt September 11, 2025 2:00–6:00 a.m. UTC US-West September 13, 2025 6:00–10:00 a.m. UTC US-East September 14, 2025 6:00–10:00 a.m. UTC - Service impact
During the deployment of this update, certain EDR functionalities will experience temporary disruption. - Affected features
- Investigations: During this maintenance window, users using the Investigations feature of Trellix EDR may face temporary interruptions. Users may not be able to view, create, expand, or add evidence to cases. Also, case creation will not be possible for threats coming in during the maintenance window.
We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this necessary maintenance may cause. Our team is committed to completing this upgrade as efficiently as possible to minimize impact.