Trellix NX - Unable to get the Callback Alert

Unable to get the Callback Alert

1. Introduction

• The user is unable to get callback alerts.

2. Common Causes and solution

• User have tried the Callback test and did not get an entry in the alert section.

3. Solving Steps

• Check the Riskware alerts are displayed under the Riskware section in the alerts dashboard. To access them, simply follow these steps:

1. Navigate to Alerts.
2. Select Riskware from the options.

4. Conclusion

• We hope this guide helped you resolve the issue. By following these steps, you should now be able to identify and resolve the issue

Note: Kindly refer to the Trellix support team for more information and accuracy in troubleshooting.