Hello Helix customers,
We would like to inform you of a scheduled maintenance for Trellix Helix aimed at improving infrastructure. Please review the maintenance schedule below, as brief pipeline latency may occur during these times.
Maintenance details
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Service impact: Customers may experience a delay of up to one hour in event processing during the maintenance. Events ingested during this time will be queued and processed once the maintenance is complete. No action is required from your side.
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Schedule details: Maintenance is scheduled for December 6, 2025. Please refer to the table below for the time frames for each region.
Data Center Location Date Time Window All regions December 6, 2025 3:30–4:30 a.m. UTC Frankfurt
(eu-central-1)December 6, 2025 4:30–5:30 a.m. UTC Oregon
(us-west-2)December 6, 2025 5:30–6:30 a.m. UTC Canada
(ca-central-1)December 6, 2025 6:30–7:30 a.m. UTC Northern Virginia
(us-east-1)December 6, 2025 7:30–8:30 a.m. UTC Sydney
(ap-southeast-2)December 6, 2025 8:30–9:30 a.m. UTC Singapore
(ap-southeast-1)December 6, 2025 10:00–11:00 a.m. UTC Tokyo
(ap-northeast-1)December 6, 2025 11:00 a.m. – 12:00 p.m. UTC
We appreciate your understanding as we improve your Helix experience.
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