Today marks an important milestone in our journey to make your Ivanti support experience effortless, intuitive and all in one place: Ivanti Innovators Hub is now live! This isn’t just a refresh; it’s a major step forward — delivering a smarter, unified destination where support, resources and community meet your needs, your way.
One destination, everything you need
With this launch, the Ivanti Success Portal and the Ivanti Community are now consolidated into the new Ivanti Innovators Hub. No more switching between sites. Now, all your resources, case management tools and knowledge content are unified within one streamlined experience at hub.ivanti.com. You’ll have full access to the user and account management, resource libraries and case submission capabilities you’ve relied on. User registration and login will remain at success.ivanti.com.
Smarter support with the Innovators Hub chatbot
We’re pleased to bring you a streamlined chatbot experience within the Innovators Hub. When you need help, the chatbot will first prompt you to select a product and describe your question or issue. It then searches our forums, knowledge articles and technical documentation to generate a relevant answer — helping you find a solution instantly, right within the chat.
If the suggested answer solves your problem, you can simply move on — no need to create a support case. If not, the chatbot gives you the option to ask another question or continue to case creation. If you proceed, the chatbot automatically carries over the details you’ve provided (like product and query) into the case form, so you only need to fill in the remaining required fields before submitting.
This workflow helps ensure every user gets fast, self-service support when possible, while still making it simple to escalate unresolved issues to our team. The chatbot is prompt-based and guides you step-by-step, so you can resolve issues quickly and spend less time searching for answers.
A modern home and a fresh start
With this launch, you’ll also notice we’ve refreshed our web address: visit hub.ivanti.com (instead of forums.ivanti.com). This reflects the new, unified vision for Ivanti support, community and knowledge —clearly signaling that a new, modern experience awaits you.
What’s next
Looking ahead to March, we’re preparing to further enhance your Innovators Hub experience. Expect new features focused on personalization, engagement, and intuitive tools — all designed with your feedback in mind to make every support interaction effortless and simple.
Thank you for your partnership and advocacy as we launch this new chapter. The goal of the Ivanti Innovators Hub is simple: to give you one trusted home for support, learning and community — because your success is our mission. I encourage you to explore the new Hub today and share your feedback as we continue to build together.