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Trellix: Helix - Scheduled Maintenance & Temporary Downtime Notification

Updated

Hello Trellix Helix Customers,

We would like to inform you of scheduled maintenance for Trellix Helix aimed at improving infrastructure. No action is required from your side; however, please review the maintenance schedule below, as brief disruptions of Helix services may occur during these times.

Note: The planned maintenance windows will occur at the dates and times indicated for your Helix tenant’s data center location.

What is happening:

Several backend services will be upgraded to the latest version. During the scheduled maintenance window and shortly after the upgrade, you may experience delays of up to 120 minutes in indexing/search operations and up to 30 minutes in event ingestion.

Maintenance schedule by region:

  • Sydney
    • February 4 from 17:00 to 1:00 IST
    • February 6 from 17:00 to 1:00 IST
       
  • Singapore
    • February 7 from 17:00 to 1:00 IST
       
  • Northern Virginia
    • February 9 from 12:00 to 20:00 IST
    • February 10 from 12:00 to 20:00 IST
       
  • Frankfurt
    • February 11 from 10:00 to 20:00 IST
    • February 12 from 10:00 to 20:00 IST
       
  • Tokyo
    • February 13 from 17:00 to 1:00 IST
       
  • Oregon
    • February 16 from 10:00 to 20:00 IST
    • February 17 from 10:00 to 20:00 IST
    • February 18 from 10:00 to 20:00 IST
    • February 19 from 10:00 to 20:00 IST
       
  • Canada
    • February 20 from 10:00 to 20:00 IST

We appreciate your understanding as we improve your Helix experience.


Note: To receive information about product updates, sign up for the Support Notification Service.
For instructions, see the Thrive Portal User Guide and navigate to Profile and Settings > My Settings > Manage Support Notification Services (SNS) subscription preferences.

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