Hello Trellix Helix Customers,
We would like to inform you of the scheduled maintenance for Trellix Helix aimed at improving infrastructure. Please review the maintenance schedule below, as brief pipeline latency may occur during these times.
Maintenance details
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Service impact: Customers may experience a delay of up to 30 minutes in event processing during the maintenance. Events ingested during this time will be queued and processed once the maintenance is complete. No action is required from your side.
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Schedule details: Maintenance is scheduled for February 14, 2026. Please refer to the table below for the time frames for each region.
Data Center Location Date Time Window Frankfurt *
(eu-central-1)February 14, 2026 4:30–5:30 a.m. UTC Oregon
(us-west-2)February 14, 2026 5:30–6:30 a.m. UTC Canada **
(ca-central-1)February 14, 2026 6:30–7:30 a.m. UTC Northern Virginia
(us-east-1)February 14, 2026 7:30–8:30 a.m. UTC Sydney
(ap-southeast-2)February 14, 2026 8:30–9:30 a.m. UTC Singapore
(ap-southeast-1)February 14, 2026 10:00–11:00 a.m. UTC Tokyo
(ap-northeast-1)February 14, 2026 11:00 a.m. – 12:00 p.m. UTC
* Except for VPC tapmtprd41
** Except for VPC tapmtprd56
We appreciate your understanding as we improve your Helix experience.
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