We are proud to announce the General Availability of Trellix Native Drive Encryption (TNE) - On-Prem 5.2.5 released on April 15, 2026.
The TNE - On-Prem 5.2.5 maintenance release addresses an issue affecting a limited number of customers in which BitLocker recovery keys fail to appear in the ePolicy Orchestrator (ePO) console, potentially resulting in user lockout.
This may impact customers who use Cloud Native Identity Management on the endpoint, such as Entra ID (Azure AD). Endpoints with an Active Directory ID are not affected. For the impacted customers, it is strongly advised to verify that recovery keys are accessible in ePO and upgrade to TNE 5.2.5 to prevent the issue from recurring. If the recover keys are unavailable, see the Knowledge articles below for remediation steps.
Additional improvements in this release include OS upgrades for Windows 11 24H2 compatibility and detection for legacy registries.
See the Release Notes for further details and upgrade information.
Knowledge articles
- Supported platforms for Trellix Native Drive Encryption
- Trellix Native Drive Encryption 5.x known issues
- Important update for Trellix Native Encryption for Cloud Identity Managed users
- Known Issue: Trellix Native Drive Encryption Bitlocker Recovery key prompts display unexpectedly
Note: To receive information about product updates, sign up for the Support Notification Service.
For instructions, see the Thrive Portal User Guide and navigate to Profile and Settings > My Settings > Manage Support Notification Services (SNS) subscription preferences.