The Trellix Native Drive Encryption (TNE) - SaaS 5.2.5, also known as Management of Native Encryption (MNE), maintenance release addresses an issue affecting a limited number of customers, wherein BitLocker recovery keys fail to appear in the ePolicy Orchestrator (ePO) console, potentially resulting in user lockout.
This may impact customers who use cloud native identity management on the endpoint, such as Entra ID (Azure AD). Endpoints with an Active Directory ID are not affected.
Impacted customers are strongly advised to verify that recovery keys are accessible in ePO and upgrade to version 5.2.5 to prevent the issue from recurring. If the keys are unavailable, see the Knowledge articles below for remediation steps.
Additional improvements in this release include OS upgrades for Windows 11 24H2 compatibility and detection for legacy registries.
See the Release Notes for further details and upgrade information.
Knowledge articles
- Supported platforms for Trellix Native Drive Encryption - SaaS for ePO - SaaS
- Important update for Trellix Native Drive Encryption for Cloud Identity Managed users
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For instructions, see the Thrive Portal User Guide and navigate to Profile and Settings > My Settings > Manage Support Notification Services (SNS) subscription preferences.