Trellix: Helix - Pre-Release Scope and Deployment Notification

Hello Helix Customers,

As part of our ongoing commitment to delivering a secure, reliable, and high-performing platform, we will be conducting scheduled maintenance to update underlying platform components.

What to expect

• No action is required on your part.
   
• Service availability: Services are expected to remain available throughout the maintenance window.
   
• Potential impact: While we do not anticipate any service disruption, you may experience brief periods of reduced responsiveness during the maintenance window.
   
• Validation: End-to-end customer workflows have been thoroughly validated to complete within expected timeframes during these updates. No significant performance degradation or usability issues were identified during pre-production validation.

These updates are part of our regular platform maintenance and are designed to enhance the overall security, stability, and performance of the Helix platform.

Deployment schedule
Production deployments are scheduled to take place between June 30 and July 2, 2026. Deployments will be executed sequentially according to the schedule below.

Thank you for your continued partnership and understanding as we work to maintain the security and reliability of the Helix platform.

Please review the deployment windows below: