Dear Trellix Insights customers,
We would like to inform you of the scheduled maintenance for Trellix Insights aimed at improving infrastructure. Please review the maintenance schedule below.
Maintenance window
- Date: Monday, September 21, 2026
- Time: 3:30–5:30 a.m. UTC
- Estimated duration: 2 hours
What to expect
During this window, the Trellix Insights platform will be completely unavailable. This includes:
- The Insights REST API (all versions)
- Any integrations or automated workflows that call the Insights API
- Background threat intelligence processing pipelines
- Authenticated sessions may not be maintained during the maintenance period. Users are advised to log out prior to the scheduled start time.
What is NOT affected
- Your existing security data — no data will be lost
- Authentication credentials — your API tokens remain valid and will work immediately after the window
Recommended action
- Pause any scheduled API calls or integration workflows during the maintenance window.
- Queue or retry any time-sensitive API requests to run after 5:30 a.m. UTC.
- If your integration uses automated retries, expect 401 or connection timeout errors during the window — these are expected and will self-resolve.
We appreciate your understanding as we improve your experience.