New Skyhigh Login Experience (NEW)
As part of our continued investment in the Skyhigh Security platform, we are separating our Identity and Provisioning stack from Trellix to deliver a more consistent and streamlined authentication experience.
The migration will roll out in phases from October 19 through December 4, 2026.
What’s changing?
We are introducing a dedicated Skyhigh sign-in experience for all Skyhigh Security products, accessible at auth.ui.skyhigh.cloud.
This change does not impact your login credentials, user roles and permissions, licensing or entitlements, or product functionality. No product downtime is expected during the rollout.
What do you need to do?
- Customers without SSO/MFA: Use the new Skyhigh login URL, auth.ui.skyhigh.cloud, following your tenant’s migration.
- Customers using SSO and MFA: Reconfigure your authentication settings as part of your tenant’s migration. Please refer to the Migration Guide for detailed configuration instructions.
- Customers using both Skyhigh Security and Trellix products: Use the new Skyhigh login URL for Skyhigh products after migration. Continue using the existing Trellix login URL and authentication experience for Trellix products.
Note: The new Skyhigh login URL and configuration links will become operational for your tenant once its migration is complete.
Access during the transition
The existing Trellix login URL, auth.ui.trellix.com, will remain available for a limited overlap period following your tenant’s migration to support business continuity.
During this period, certain administrative capabilities for Skyhigh Security products, including user management, will be read-only when accessed through the Trellix login. Please use the new Skyhigh login for full editing functionality after your tenant has been migrated.
URGENT ACTION REQUIRED: Deadline Reminder for US East and San Jose Cloud Services Migration (NEW)
We are migrating services from our existing infrastructure to a newly built Point of Presence (PoP) in the US East and San Jose (SJC) regions for processing CASB API based services at improved scale and performance.
Critical Deadline: Our older infrastructure is scheduled to be decommissioned by 30th December,2026. To ensure continuity of service and successful migration to the new US East and San Jose PoPs, the Cloud Service Provider - Exchange Online / Gmail / Service now / Slack Non-Enterprise instances require your immediate action as detailed below.
Actions Required:
For Email DLP and Exchange services Please raise a Service Request with Skyhigh Support titled 'Reconfigure Exchange/Google Admin configurations' to update the CSP configurations and allowlist the required IPs in the Exchange/Google Admin Center to route traffic to the new POP over a call.
For SLACK Non Enterprise instances , Please raise a Service Request with Skyhigh Support titled “Reconfigure SLack NE instance with new configurations” with Skyhigh Support to route traffic to the new POP over a call.
For ServiceNow instances, Please raise a Service Request with Skyhigh Support titled “Reconfigure ServiceNow instance with new configurations” with Skyhigh Support , to allow the required IPs on CSP configuration to route traffic to the new POP over a call.
IMPORTANT CONSEQUENCE OF INACTION
We need you to complete the migration by 30th December 2026. If you do not revert to us or complete the required actions by this deadline, your CASB DLP processing for Exchange Online / Gmail/ ServiceNow/ Slack NonEnterprise instances will be impacted.
We will also send targeted comms to tenants that are listed in these POPs.
Maintenance activity - EUProd (NEW)
For CASB
Oct 10, 2026
As part of our ongoing efforts to enhance service reliability and performance, we are performing maintenance updates to our services.
Maintenance Date: Oct 10, 2026 Maintenance Time: 4.00am - 9.00am GMT
Maintenance GEO: EMEA
Impact During Maintenance: No downtime is expected during this maintenance activity.
Maintenance activity - GovCloud (NEW)
For CASB
Oct 10, 2026
As part of our ongoing efforts to enhance service reliability and performance, we are performing maintenance updates to our services.
Maintenance Date: Oct 10, 2026 Maintenance Time: 4.00am - 9.00am GMT
Maintenance GEO: AMER
Impact During Maintenance: No downtime is expected during this maintenance activity.
Upgrading CVS DB PostgreSQL version 18.3 - EUProd (NEW)
For CASB
As part of our ongoing efforts to enhance service reliability, we are performing maintenance updates to our backend nodes.
Maintenance Time: 4.30am - 6.30am UTC Maintenance Date: 15/10/2026
Impacted during maintenance: Container Vulnerability scanning will remain unavailable for 2 hrs, no specific action required from customer.
ACTION REQUIRED: Deadline Reminder for US East and San Jose Cloud Services Migration
We are migrating services from our existing infrastructure to a newly built Point of Presence (PoP) in the US East and San Jose (SJC) regions for processing CASB API based services at improved scale and performance.
Critical Deadline: Our older infrastructure is scheduled to be decommissioned by 30th December,2026. To ensure continuity of service and successful migration to the new US East and San Jose PoPs, the Cloud Service Provider - Exchange Online / Gmail / Service now / Slack Non-Enterprise instances require your immediate action as detailed below.
Actions Required:
For Email DLP and Exchange services Please raise a Service Request with Skyhigh Support titled 'Reconfigure Exchange/Google Admin configurations' to update the CSP configurations and allowlist the required IPs in the Exchange/Google Admin Center to route traffic to the new POP over a call.
For SLACK Non Enterprise instances , Please raise a Service Request with Skyhigh Support titled “Reconfigure SLack NE instance with new configurations” with Skyhigh Support to route traffic to the new POP over a call.
For ServiceNow instances, Please raise a Service Request with Skyhigh Support titled “Reconfigure ServiceNow instance with new configurations” with Skyhigh Support , to allow the required IPs on CSP configuration to route traffic to the new POP over a call.
IMPORTANT CONSEQUENCE OF INACTION
We need you to complete the migration by 30th December 2026. If you do not revert to us or complete the required actions by this deadline, your CASB DLP processing for Exchange Online / Gmail/ ServiceNow/ Slack NonEnterprise instances will be impacted.
We will also send targeted comms to tenants that are listed in these POPs.